Service & Support FAQs

We strongly suggest you to check our questions database before submitting any request. Check if your question has already been answered in our Service & Support FAQs

 

Submit An Online Support Request

For less critical situations you can contact our technical support staff via our *Online Service & Support Portal, or email. These requests will be routed via our global support systems to the next available support representative regardless of where you are located worldwide.

*Membership Required

Special Note : Please make sure to check our Service & Support FAQs before submitting any questions. There's a very good chance that your question has already been answered.

Initiate a Support Request
Customer Service Contact Form

 

Americas and Asia Pacific Contact Numbers

Technical Support
Our Technical support staff is available to assist you from 7:00 am to 4:00 pm (PST) Monday through Friday (excluding Overland holidays) at:

Toll-Free: 1.877.654.3429 (Active only in US and Canada)
International: 1.858.571.5555 option 5
E-mail: support@overlandstorage.com.

Customer Service (Sales Order and RMA Administration)
Contact our customer service staff from 8:00 am to 5:00 pm (PST) Monday through Friday (excluding Overland holidays) at:

Toll-Free: 1.888.288.4206 (Active only in US and Canada)
International: 1.858.571.5555
Fax: 1.858.571.3664

Order processing: customerservice@overlandstorage.com.
RMA Administration: rmaadmin@overlandstorage.com

 

Europe, Middle East and Africa Contact Numbers

Technical Support
Technical support for our European customers is also available from our United Kingdom office in English, French and German languages from 8:00 am to 5:00 pm (GMT) Monday through Friday (excluding Overland holidays) at:

Phone: +44 (0) 118-9898050
E-mail:support@overlandstorage.com.

Customer Service (RMA Administration)
Contact Customer Service (RMA Administration) from 9:00 am to 5:00 pm (GMT) Monday through Friday (excluding Overland holidays)

Phone:+44 (0) 118-9898000 option 4 (RMA Administration)
E-Mail: emeareturns@overlandstorage.com

Customer Service (Order Processing)
Contact Customer Service (Order Processing) from 8:00 am to 5:00 pm (PST) Monday through Friday (excluding Overland holidays)

Phone: +44 (0) 118-9898050
Fax: +44 (0) 118 989 1897
E-Mail: emeaorders@overlandstorage.com.